Privacy Policy
Effective Date: February 9, 2025
Last Updated: February 9, 2025
Custom Millcraft (“we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, share, and protect your personal information when you visit our website, https://www.custommillcraft.com, or engage with us in any other way.
1. Information We Collect
We collect personal information in the following ways:
Information You Provide Voluntarily
Name, email, phone number, and address when you submit a form, request a quote, or contact us.
Business or project-related information if you are requesting custom millwork services.
Information We Collect Automatically
IP address, browser type, device information, referral URLs, pages viewed, and time spent on our site.
Data collected via cookies, pixels, and similar technologies (see our Cookie Policy).
Information from Third Parties
Analytics and marketing services such as Google Analytics, Google Ads, Vimeo, or other service providers.
If you connect with us on social media platforms, we may collect information from your public profile.
2. How We Use Your Information
We use the personal information we collect for purposes such as:
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Processing requests and responding to inquiries
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Providing and improving our services and website
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Sending communications, promotions, or newsletters (if you’ve opted in)
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Analyzing website usage and trends to enhance the user experience
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Complying with legal obligations or enforcing our terms
3. How We Share Your Information
We do not sell your personal information. However, we may share your data under the following circumstances:
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Service Providers: With trusted vendors who perform services on our behalf (e.g., website hosting, email marketing, payment processors)
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Legal Obligations: If required by law, court order, or government request
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Business Transfers: In connection with a merger, sale, or acquisition
4. Your Rights and Choices
For California Residents (CPRA):
You have the right to:
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Know what personal information we collect and how we use it
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Request access to your personal information
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Request correction or deletion of your data
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Opt-out of the sale or sharing of personal information
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Limit the use of sensitive personal information
You can submit a request using the contact information below or via our Do Not Sell or Share My Info form (link if applicable).
For EU/EEA Visitors (if applicable):
If you are located in the European Union, you have the following rights under the GDPR:
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Access, correct, or delete your personal data
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Restrict or object to processing
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Data portability
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Withdraw consent
5. Cookies and Tracking Technologies
We use cookies to enhance site performance, track usage, and support marketing efforts. You can manage your cookie preferences via our Cookie Policy and browser settings.
6. Data Security
We use administrative, technical, and physical safeguards to protect your personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the content or privacy practices of these websites. Please review their privacy policies before providing them with your data.
9. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from them.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:
Custom Millcraft
9092 Le Saint Drive
Fairfield, Ohio 45014
United States
Email: info@custommillcraft.com
Phone: 513.874.7080